Mandatory Clauses to Include
While you have flexibility to customise the agreement, it's strongly advised to include certain elements that are commonly expected under UK consumer protection standards, such as the Consumer Rights Act 2015. The following details are essential:
1. Rental Details
- Site information: Name, full address, phone number, number of stars or rating (if applicable), and location description.
- Pitch or unit description: Pitch number, type (tent pitch, caravan bay, rental lodge, etc.), size, capacity, floor plan if available.
- Rental price: Total cost including VAT.
- Included amenities: List of equipment or services covered in the base price (e.g. electricity, water, kitchenware).
- Optional extras: List of chargeable services and their costs (e.g. laundry, spa access, pet fee).
2. Guest Information
- Full name of the lead guest
- Permanent home address
- Vehicle registration number
- Total number of occupants
- Age of accompanying children
- Pets (type, number, breed)
3. Rental Conditions
- Booking fees (if any)
- Payment terms (deposit, balance, deadlines)
- Cancellation terms and refund policy
- Optional cancellation insurance (if offered)
- Security deposits
- Check-in and check-out times
4. Campsite Rules and Regulations
- Opening and closing hours (gates, reception, quiet time)
- Prohibited items or activities (e.g. open fires, charcoal barbecues)
- Respect of shared spaces and neighbourly conduct